Your privacy matters at h99. This policy explains what personal information we collect when you use our platform, why we collect it, how it is stored and protected, and what rights you have over your own data as a player in Pakistan.
Our Commitment
These cards give you a quick overview of how h99 handles your data. The full details are in the policy sections below.
h99 does not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your data is used only to operate your account and improve your experience on the platform.
All personal data and payment information is stored using industry-standard encryption. Your PKR transaction records — whether through JazzCash, Easypaisa, Raast or bank transfer — are encrypted at rest and in transit.
We only share your data with service providers that are strictly necessary to operate h99 — payment processors, identity verification services and fraud prevention systems. All third parties operate under confidentiality agreements.
You have the right to access, correct or request deletion of your personal data held by h99. Requests are handled through the support team and processed in a reasonable timeframe. See Section 8 for your full rights.
Promotional emails and messages from h99 include a clear unsubscribe option. You can also manage your communication preferences from within your account settings at any time. Opting out of marketing does not affect service communications.
h99 does not knowingly collect data from anyone under the age of 18. Age verification is part of the registration and identity check process. If we discover that a minor has registered, the account is closed and any data collected is deleted.
This Privacy Policy applies to h99, an online gaming and casino platform operating at h99.bz and serving players in Pakistan. When this policy refers to "h99", "we", "us" or "our", it means the h99 platform and the entity responsible for operating it.
h99 offers casino games, live dealer tables, slot games, sports betting — covering Cricket, PSL, T20 internationals, Football and Esports — and a VIP programme, all accessible through a single registered account. This policy covers data processed across all of these products as well as the h99 mobile app.
By creating an account and using h99, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your data as described here. If you do not agree, please do not register or use the platform.
h99 collects personal data in several categories depending on how you interact with the platform. The table below summarises the main types of data we collect and why.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID or passport number | At registration and during identity verification |
| Contact Data | Email address, mobile number | At registration and when you update account details |
| Financial Data | PKR transaction amounts, JazzCash / Easypaisa wallet references, bank account details, Raast IDs | When you deposit or withdraw funds |
| Usage Data | Games played, bets placed, session duration, pages visited on the platform | Automatically during platform use |
| Device & Technical Data | IP address, browser type, device model, operating system, app version | Automatically when you access the platform or app |
| Communications Data | Support chat logs, emails sent to h99, any documents you submit for verification | When you contact support or respond to a verification request |
| Marketing Preferences | Whether you have opted in or out of promotional communications | At registration and whenever you update your preferences |
h99 does not intentionally collect sensitive categories of personal data such as health information, religious beliefs or biometric data. If any such information is shared with us voluntarily — for example, in a support conversation — it will be used only to respond to your query and will not be stored separately or used for profiling.
h99 only collects and processes personal data for specific, legitimate purposes. We do not collect data beyond what is reasonably necessary for those purposes. The main reasons we process your data are:
h99 collects your personal data through the following channels:
h99 does not purchase data lists from brokers or collect data from social media platforms without your direct interaction.
h99 uses cookies and similar tracking technologies on the website and mobile app to make the platform work correctly, remember your preferences and understand how players use the platform so we can improve it.
The main categories of cookies h99 uses are:
h99 does not use third-party advertising cookies or retargeting pixels that track you across external websites. You can manage cookie preferences from your browser settings. Disabling essential cookies will affect your ability to use the platform.
h99 does not sell your personal data. We share your data only with third parties that are necessary for the platform to operate, and only to the extent needed for the specific purpose. All third-party service providers are bound by confidentiality obligations and are not permitted to use your data for their own purposes.
The categories of third parties with whom h99 may share your data include:
h99 may also disclose your personal data if required to do so by a valid legal process, court order or lawful authority request. In such cases, h99 will disclose only the minimum data required to comply.
h99 keeps your personal data only for as long as it is needed for the purposes described in this policy. The general retention periods that apply are:
Once data is no longer required and the applicable retention period has passed, h99 securely deletes or anonymises it so it can no longer be linked back to you.
As an h99 player, you have meaningful rights over your personal data. h99 is committed to making it straightforward to exercise these rights. The following rights apply to your data:
You can request a copy of the personal data h99 holds about you at any time. We will provide this within a reasonable period of receiving your request.
If any personal data h99 holds about you is inaccurate or out of date, you can request that we correct it. You can update basic details directly from your account settings.
You can request that h99 delete your personal data. We will do so where we are not required to retain it for legal or compliance reasons. Deletion requests trigger an account closure process.
You can object to h99 processing your data for marketing purposes at any time. You can also object to processing based on legitimate interest where you believe your rights override h99's interest.
Where technically feasible, you can request your personal data in a structured, machine-readable format so you can transfer it to another service if you choose.
In certain circumstances — such as while a correction request is being reviewed — you can ask h99 to pause processing of your data without deleting it.
To exercise any of these rights, contact the h99 support team via live chat or email. We will acknowledge your request promptly and aim to resolve it within 30 days. In complex cases, this may be extended with notice to you.
h99 takes the security of your personal data seriously and has implemented technical and organisational measures designed to protect it against unauthorised access, accidental loss, destruction or disclosure.
The security measures in place at h99 include:
While h99 takes every reasonable step to protect your data, no online platform can guarantee absolute security. If you believe your account has been compromised, contact h99 support immediately so your account can be secured and an investigation started.
h99 sends promotional communications — including bonus offers, new game announcements, sports betting promotions and VIP programme updates — to players who have opted in to receive marketing messages at registration or via account settings.
You can opt out of marketing communications at any time in the following ways:
Opting out of marketing will not affect service communications — h99 will still send you account-related messages such as deposit confirmations, withdrawal notifications, identity verification requests and important policy updates. These are necessary for the operation of your account and cannot be disabled.
h99 does not share your contact details with third-party marketing organisations.
h99 is an adult gaming platform strictly for players aged 18 and above. We do not knowingly collect, store or process personal data from anyone under 18 years of age.
Age verification is a required step during the registration and KYC process. Where there is any doubt about a player's age, the account is suspended until satisfactory proof of age is provided. If h99 discovers that a minor has registered an account and personal data has been collected in error, that data will be deleted promptly and the account permanently closed.
If you believe a minor may have accessed or registered on h99, contact support immediately so the matter can be investigated and resolved.
h99 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in technology or changes in legal requirements. The date at the top of this page shows when the policy was last revised.
When significant changes are made, h99 will notify registered players via email or an in-platform notification before the updated policy takes effect. For minor or clarificatory changes, the updated policy will be posted on this page without a separate notification.
Continued use of the h99 platform after the effective date of any changes to this policy constitutes your acceptance of the updated version. If you do not agree with the changes, you may request account closure in accordance with the Terms and Conditions.
If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how h99 handles your personal information, please contact the h99 support team:
Data rights requests and privacy concerns are handled by a dedicated team. We will acknowledge your message promptly and aim to provide a full response within 30 days. If a request is complex or requires additional time, we will let you know and provide a revised timeline.
For more information about how h99 approaches player protection and responsible gaming tools, visit the Responsible Gaming page.
Join thousands of Pakistani players on h99. Deposit in PKR using JazzCash, Easypaisa or Raast, enjoy cricket betting, live casino, slots and VIP rewards — all with your data handled responsibly. 18+ only.