These Terms and Conditions set out the rules that apply when you create an account and use any part of the h99 platform — casino, sports betting, slots, VIP programme or the mobile app. Please read them carefully before you start.
Key Points
These cards highlight the most important aspects of using h99. The full terms below cover everything in detail.
h99 is strictly for adults aged 18 and above. No person under 18 may register, deposit or play on the platform under any circumstances. We reserve the right to request age verification documents at any time.
Each player may hold only one h99 account. Duplicate accounts will be closed and any balances within them may be voided. Your account details must accurately reflect your real identity — false information is grounds for immediate termination.
All transactions on h99 are processed in PKR. Deposits via JazzCash, Easypaisa, Raast, bank transfer and cards are accepted. Withdrawals are returned to the same payment method used for the original deposit where possible.
All bonuses, free bets and promotional offers come with wagering requirements and conditions. Bonuses cannot be withdrawn until the relevant requirements are met. Attempting to abuse bonus terms may result in account suspension.
Use of bots, automated betting tools, collusion, match-fixing or any form of fraudulent play is strictly prohibited and will result in permanent account closure and forfeiture of all balances held on the account.
h99 provides deposit limits, session reminders and self-exclusion options built into the platform. These tools are available 24/7 from your account settings and are designed to help you stay in control of your gaming activity.
By creating an account on h99 or by accessing any part of the h99 platform — including the casino, sports betting, slot games, VIP programme or mobile app — you confirm that you have read, understood and agreed to these Terms and Conditions in full. These terms form a binding agreement between you as the player and h99.
If you do not agree with any part of these Terms and Conditions, you must not register an account or use the platform. Continued use of the platform after any updates to these terms constitutes your acceptance of the revised version.
These terms apply to all products on h99 — casino, live casino, slots, sports betting, esports and the VIP programme. Additional rules may apply to specific promotions and will be stated clearly on the relevant offer page.
To register and use h99 you must meet all of the following conditions:
During registration you are required to provide your real name, date of birth, valid contact number and email address. h99 may request identity verification documents — such as a national ID card or passport — at any stage. Failure to provide requested documents within a reasonable timeframe may result in account suspension and withdrawal delays.
Each person may hold only one h99 account. If multiple accounts are found to belong to the same individual, h99 reserves the right to merge, suspend or close duplicate accounts and may withhold any balances pending investigation. Creating a second account to claim a bonus a second time is treated as bonus abuse and handled accordingly.
h99 takes the 18+ requirement seriously. If there is any doubt about a player's age, the account will be suspended and all activity frozen until satisfactory proof of age is provided. Any winnings accrued before verification may be voided if the player is found to be underage.
You are fully responsible for keeping your h99 account credentials — username and password — confidential. Do not share your login details with anyone. h99 will never ask you for your password via email, chat or any other channel.
All activity carried out under your account credentials is your responsibility. If you believe your account has been accessed without your authorisation, contact h99 support immediately so the account can be secured. h99 cannot be held liable for losses resulting from unauthorised access caused by a player failing to protect their login credentials.
You must notify h99 promptly if any of your registered contact details change. Failure to maintain accurate account information may delay withdrawals and limit access to account recovery if credentials are lost.
h99 processes all deposits and withdrawals in PKR (Pakistani Rupees). The following payment methods are supported on the platform:
Deposits are generally credited to your h99 wallet promptly after confirmation from the payment provider. Processing times can vary depending on the method used and any queue at the payment provider's end. h99 does not charge a fee on deposits, though your bank or mobile wallet provider may apply their own charges.
Withdrawal requests are processed to the same payment method used for the original deposit wherever this is technically possible. h99 aims to process approved withdrawal requests within a reasonable timeframe. Withdrawals may be subject to a review period, particularly for first-time withdrawals or amounts above standard thresholds. You may be asked to provide additional verification before a large withdrawal is released.
Funds that originate from a bonus must meet the applicable wagering requirements before they can be withdrawn. Deposited funds that have not been used for any gameplay may be withdrawn subject to standard processing procedures and any applicable identity verification checks.
h99 offers bonuses, free bets, reload offers and other promotions to registered players from time to time. Each promotion has its own specific terms, including wagering requirements, minimum deposit thresholds, eligible games and expiry dates. These are stated on the relevant promotion page and form part of these overall Terms and Conditions.
General bonus rules that apply across all h99 promotions unless stated otherwise:
h99 monitors accounts for patterns consistent with bonus abuse — including registering multiple accounts, coordinated betting strategies designed purely to meet wagering requirements at minimal risk, or exploiting technical errors. Accounts found to be engaging in bonus abuse will have bonuses voided and may be permanently suspended.
The h99 casino includes live dealer tables, table games and slot titles from internationally recognised studios. Each game has its own rules displayed within the game interface. Players are responsible for understanding the rules of any game before placing a bet.
Key points that apply across all casino games on h99:
The h99 sportsbook covers cricket — including Pakistan Super League (PSL), T20 internationals, bilateral test series and ICC tournaments — as well as football, esports and other selected sports. Betting markets, odds and availability are subject to change and h99 does not guarantee that any particular market will be available for any given event.
h99 reserves the right to void any bet placed on a market where there is reasonable evidence of an irregular betting pattern, match-fixing concerns or obvious pricing errors.
The h99 VIP programme rewards players who wager regularly across the casino, sports betting and slot games sections. Points are accumulated from PKR wagers placed on any eligible product — there are no separate point systems per product area.
The following activities are strictly prohibited on h99. Engaging in any of these will result in account suspension or permanent closure, forfeiture of balances and potential reporting to relevant authorities:
h99 reserves the right to suspend or permanently close any account at its discretion. Common reasons include but are not limited to: breach of these terms, suspected fraud, failure to complete identity verification, bonus abuse or inactive accounts.
If your account is suspended pending investigation, you will not be able to deposit, wager or withdraw during the suspension period. h99 will aim to resolve investigations promptly and communicate the outcome to the player.
If you wish to close your own account voluntarily, contact h99 support. Any remaining real-money balance will be returned to your registered payment method after standard verification checks are completed. Bonus balances that have not met their wagering requirements will be forfeited on account closure.
Self-exclusion: Players who feel they need a break from gaming can request a self-exclusion period through account settings or by contacting support. Self-exclusion prevents login and all marketing communications for the selected period. See Section 11 for more detail on responsible gaming tools.
h99 is committed to providing a gaming environment that supports responsible play. Gaming is intended to be a form of entertainment. It should be approached with a clear budget and time limits that you are comfortable with, not as a way to earn money or recover previous losses.
The following tools are available to all h99 players directly from account settings:
If you are concerned about your gaming habits or those of someone you know, h99 encourages reaching out to a trusted person for support. These tools are designed to keep gaming enjoyable — use them proactively, not as a last resort.
For more information, visit the Responsible Gaming page.
h99 provides the platform on an "as available" basis. While every effort is made to ensure continuous, uninterrupted service, h99 does not guarantee that the platform will be available at all times or free from technical issues.
To the maximum extent permitted, h99 shall not be liable for:
Nothing in these terms limits liability for fraud, wilful misconduct or any other liability that cannot be excluded under applicable law.
h99 collects and processes personal data in connection with account registration, identity verification, transactions and platform usage. The types of data collected, how it is used, stored and protected, and your rights as a data subject are described in full in the Privacy Policy.
By registering an account you acknowledge that h99 will process your personal data in accordance with the Privacy Policy. h99 does not sell personal data to third parties. Data may be shared with payment processors, identity verification services and fraud prevention systems as necessary to operate the platform.
h99 reserves the right to update or amend these Terms and Conditions at any time. When significant changes are made, h99 will notify registered players via email or an in-platform notification with reasonable advance notice before the changes take effect.
The date at the top of this page reflects when the terms were last revised. It is your responsibility to review the terms periodically. Continued use of the h99 platform after the effective date of any changes constitutes your acceptance of the updated terms.
If you do not agree with an update, you must stop using the platform and may request account closure with a return of any real-money balance as described in Section 10.
If you have questions about these Terms and Conditions or need assistance with your h99 account, the support team is available 24 hours a day, 7 days a week.
For responsible gaming queries, self-exclusion requests or account closure, contact support directly and the request will be handled promptly. For further information on managing your gaming activity, visit the Responsible Gaming page or the FAQ section.
h99 support operates around the clock — including during PSL match days, T20 internationals and major cricket events when platform activity is at its highest. Response times via live chat are typically under five minutes.
Create your free account in minutes. Deposit in PKR via JazzCash, Easypaisa or bank transfer and access casino, sports betting, slots and VIP rewards from one wallet. 18+ only — please play responsibly.